Animal Crossing 3D Shadow Box - with Customization! - New Horizons 8x10" Video Game Art!

Last updated September 18, 2023

This Shipping & Delivery Policy is part of our ("Terms") and should be therefore read alongside our main Terms

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What Are My Shipping & Delivery Options?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free shipping on orders over $100.

Shipping Time

Please allow up to 3 days processing for your order to be shipped.  This only applies to orders containing non-customized or new designs.  The typical processing time for customized orders is approximately 2-3 weeks after the order is placed but is subject to change depending on the complexity of the request.

We do not offer expedited shipping.

 All times and dates given for delivery of the products are given in good faith but are estimates only.  For domestic shipments (within the US) customers usually receive their package within 2-5 business days after processing (shipping with USPS).

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Do You Deliver Internationally?

We offer worldwide shipping. Free shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

For international shipments (outside the US) customers usually receive their packaging within 8-20 business days after processing (shipping with USPS).

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

Questions About Returns?

If you have questions about returns, please review our Return Policy

How Can You Contact Us About This Policy?

 If you have any further questions or comments, you may contact us by:

• Online contact form

We accept refunds and returns!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nthayer@cre8bitdesign.com. Please note that returns will need to be sent to the following address: 103 Drakeford Drive, Cary, NC 27513.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nthayer@cre8bitdesign.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at nthayer@cre8bitdesign.com.